Providing you are returning all the products from a specific retailer, we will refund the standard shipping costs you paid for the original delivery. Unless a product or products you wish to return arrived to you damaged or faulty, you are responsible for the return transportation costs. Where a retailer has offered to collect the goods, you will be refunded within 14 days of cancelling your contract. We will notify you by e-mail once the products reach the retailer and are accepted for return. You will be refunded within 14 days of the retailer receiving back the goods. Please ensure you retain a proof of postage receipt so in the unlikely event your parcel goes missing, you will have proof you sent it. We strongly recommend that you use registered mail (and insure any high-value packages), since neither Fruugo nor the retailer take responsibility for shipments that are lost or damaged during return transportation. If you are returning products to several retailers, you should distribute the products accordingly and send the products to those retailers who shipped them to you initially. Goods must be returned without undue delay and in any event not later than 14 days after notifying us of your cancellation. Please do not ship the return package before you receive the instructions.
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Our customer care will send you specific instructions on how to ship the return package(s) to the retailer(s). optionally a reason for your return: unsatisfied with item, item didn't match description, damaged item, wrong item, or some other reason.If you wish to return an order, or some of the products included in an order, please notify Fruugo customer care within 14 days of receiving the goods, including the following information: It is your responsibility to ensure that the goods are appropriately packaged to ensure they are not damaged in return transit. They must be unworn/unused with original tags attached and in original packaging. Any goods returned must be in a resaleable condition. Please take reasonable care of the goods whilst in your care. sealed audio or video recordings or computer software, if opened.sealed goods which are not suitable for return due to health protection or hygiene reasons, if opened, eg make up, underwear, pierced jewellery.goods which are liable to deteriorate rapidly, eg fresh fruit, fresh flowers.goods which are clearly personalised or made to your specifications.
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However, should you receive an incomplete order, or items different from the ones you ordered, or there is some other reason why you are not satisfied with the order, you may return the order, or any products included in the order, and receive a full refund for the items.Ĭertain products purchased at Fruugo cannot be returned. We do our best to ensure that the products that you order are delivered to you in full and according to your specifications. Please allow additional shipping time for deliveries to exceptional locations that are hard to reach, and also during busy periods such as Christmas.Īll carriers deliver during normal business working hours and may require a signature on receipt, so please ensure your order is delivered to an address where someone will be available to accept it.
The delivery timescales do not include any customs clearing times beyond Fruugo's control. Usually track and trace and/or proof of delivery are available on an express service.Īlthough Fruugo retailers endeavour to deliver within these timescales, please note that the above timescales are estimated and not guaranteed. Express Delivery – Domestic Express delivery takes approximately 1-2 business days from dispatch, while an International Express delivery takes 3-7 business days from dispatch.Normally track and trace and proof of delivery are not available on a standard service. Standard Delivery – Domestic Standard delivery takes approximately 2-5 business days from dispatch, while an International Standard delivery takes 5-14 business days from dispatch.All retailers offer a standard delivery service, and some retailers also offer an express delivery service. The delivery times and shipping prices vary depending on the retailer's location, the destination country and the selected delivery method.įruugo offers two delivery options: Standard Delivery or Express Delivery. Products are shipped by the individual Fruugo retailers, who are located across Europe and the rest of the world. Alternative shipping methods can be selected at checkout.
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